Showing posts with label tech support. Show all posts
Showing posts with label tech support. Show all posts

Thursday, July 01, 2010

How To Set Up Multiple Monitors On ATI Radeon 5450


So why am I writing a how-to post?

Because I spent about 6 hours trying to figure out how to get my second monitor to work!

I've been Googling my brains out and reading all sorts of message threads to no avail.

My graphics card, the cheap ATI Radeon 5450, asserts that it has *dual display* capability.

So I bought a splitter, just like I did on my last two-monitor PC, but that only reproduced the same output on both monitors, and at a much lower image quality.

Previously, I had used a DVI splitter, this time I used a VGA one. Did that matter?

Well, it depends on what you read. Some people said that a VGA splitter couldn't *extend* or *stretch* the desktop* onto another screen....and some people swore it could.

The manufacturer is no help, of course. I didn't even see a phone number I could call or someone I could email.

Call Dell? No way. They'd tell me to call Microsoft or to call AMD - but only after wasting 40 minutes on hold and with some clueless ESL tech support person.

All I freakin' wanted to know was what kind of cables to connect my monitors to the card with. THAT'S IT.

Rather than waste all this time, I would have been perfectly content to order them, whatever splitter or adapter I needed, or even a totally new graphics card - BUT ONLY if I was sure it would solve the problem. It was astounding to me the deficit of easy-to-find guidance for such a simple question.

I did finally stumble upon the solution though around lunchtime today.

The answer was incredibly simple. I just plug one monitor into the VGA slot, and the other monitor into the DVI slot! For some reason I assumed that you had to use one kind or the other - and *split* the output somehow. Using both of them seemed counter-intuitive.

Yeah you multi-display video gaming geeks can go right ahead and laugh at me.  While you're at it, why don't you post this knowledge online somewhere?

It is amazing isn't it - that the private market for tech support is (usually) much better than that provided by manufacturers?

Thursday, July 26, 2007

Indian Tech Support

Someone just sent me these pics in an email jesting about the quality of outsourced tech support. (click any of the pics to enlarge)







Man, I thought the wiring behind my building in Brooklyn was bad.